STORM Adventures Tourism Company is committed to providing a safe and well-organized tourism experience and to handling customer feedback and complaints seriously and professionally.
If the customer has any feedback or complaint related to the booking, program or delivered service, the customer must contact STORM through its official communication channels and provide the booking details and relevant information required to review the case, including:
1. Booking holder’s name.
2. Booking number.
3. Experience date and time.
4. A clear description of the feedback or complaint.
5. Any supporting photos or documents, if available.
STORM will review the complaint and respond to the customer within a maximum of 3 working days from receiving all required information and supporting documents.
If an operational shortcoming by STORM is confirmed, the case will be handled according to the nature of the issue and in accordance with the applicable laws and regulations in the Kingdom of Saudi Arabia.
This clause shall not prejudice the customer’s right to file a complaint with the competent authorities in accordance with the applicable legal procedures. The customer also undertakes not to submit false, malicious or misleading information.